Location
Wigan
Club
Wigan Office
Advertising Salary
£18.525 per annum

About The Role

We are looking for an experienced, multi skilled Customer Service Adviser to join our team at Wigan Head Office.  You will be responsible for delivering an outstanding customer experience to both our members and club teams by email, telephone, chat and social media.

At Fitness First our team is what makes us the business we are.  We are aligned to a shared purpose, vision and values and we achieve success together.  We are ambitious and strive to learn new things to make us better.  We are passionate about health and fitness and our members are at the heart of everything we do.

You will work well under pressure, demonstrate empathy to understand the customer needs, taking ownership to resolve any complaints.

Current office hours are Monday-Friday 9-5pm although flexibility will be required to manage peak volumes.

What do we offer you?

  • Daily support in becoming multi skilled in customer service communication channels through individual and group training sessions
  • Opportunity to work alongside a variety of departments within the business through your role
  • Free gym membership to our network of clubs all over the UK
  • 50% off a gym membership for a friend or family member
  • An extra day’s holiday for your birthday
  • Opportunities to work on an individual development plan

About You

What are we looking for…? 

Ideally you will have;
  • Previous Customer Service Experience .
  • Excellent communication skills, both written and verbal.
  • Attention to detail and problem solving skills.
  • Flexibility to adapt.
  • Ability to work individually and as part of a team.
  • Proficient IT skills.

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